Delivery & Returns
Deliveries are made by courier or by Royal Mail (Signed For). We aim to deliver as soon as possible. Orders are delivered Monday to Friday. Carriage prices cover most of the UK. However, the Scottish Highlands and Islands, Northern Ireland, Eire and the Channel Islands, will be subject to delivery surcharges:
Postcodes: AB36-38, AB41-45, AB51-56, BT1-94, FK17-21, GY1-9, HS1-9, IM1-9, IV1-39, IV40-56, IV63, JE1-4, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH15-26, PH30-44, PH49-50, TD, PO30-41, TR21-25, ZE1-3.
Please Email us with your postcode and the item you require for a delivery quote.
All address information must be accurate, including the postcode and the customer's telephone number. Norfolk Country Clothing cannot accept responsibility for late or non-delivery if customer's address and telephone details are insufficient or incorrect.
Orders will only be dispatched once full payment has been received, including postage and packaging. We accept payment by visa, MasterCard, delta or maestro. Delivery is via a signature on delivery service. Where the courier is unable to find someone to accept delivery they will leave a card at the address for the customer to make contact. If the customer fails to make contact within seven days the goods are returned to Norfolk Country Clothing and a charge will be made for re-delivery to the original or an alternative address.
£2.95 delivery charge for Second class (please allow up to 5 working days) & £4.95 delivery charge for First class (usually next working day but not guaranteed) to the UK Mainland (please allow 2 working days for Scotland) Orders over £100 will be FOC to UK mainland only.
Returns or Exchanges
In the unlikely event that any goods arrive incorrect, damaged or faulty please inform us immediately so that we can arrange an exchange or a refund.
If you wish to return an item purchased from this web site then you will be responsible for the cost of returning the item to us in its original packaging for a refund excluding postage. However if you require a replacement then postage will be free of charge.